Return Policy Page
Return Policy
Effective Date: March 8, 2023
At Helplink Infotech, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we are happy to offer returns or exchanges as outlined in this Return Policy.
By purchasing from Helplink Infotech, you agree to the terms and conditions of this Return Policy.
1. Return Eligibility
You can return products purchased from Helplink Infotech within 7 days from the date of delivery, provided the following conditions are met:
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The product is unused and in its original, undamaged packaging.
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The product is in the same condition as it was when delivered.
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Proof of purchase (invoice/receipt) must be provided.
2. Non-returnable Items
The following items are non-returnable:
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Products that have been used, altered, or damaged.
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Customized or personalized items.
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Digital products or downloadable software.
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Opened or tampered products, including products with broken seals or missing tags.
3. Return Process
To initiate a return:
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Contact Us: Reach out to our customer support team at helplinkinfotech@gmail.com or call +91 9918873344 within 7 days of receiving the product.
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Provide Details: Provide the order number, product details, and reason for return. Our team will assist you in the return process.
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Return Authorization: You will receive a return authorization and instructions for shipping the product back to us.
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Return Shipping: Return shipping charges are the customer’s responsibility unless the product is defective or incorrect.
Please ensure the returned item is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for returns to ensure the product is delivered back to us safely.
4. Refund Process
Once we receive the returned product, we will inspect it to ensure it meets the return criteria. If the product is eligible for a refund:
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Refund Method: The refund will be processed to the original payment method used for the purchase.
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Processing Time: Refunds typically take 7-10 business days to process, depending on your payment provider.
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Restocking Fee: We may charge a restocking fee for returns that are not due to defects or incorrect items.
5. Exchanges
If you wish to exchange a product for another item of equal or lesser value, you can initiate an exchange within 7 days of receipt. The return shipping costs will apply, and the new item will be shipped after we receive the original product. Please contact our support team for exchange procedures.
6. Defective or Damaged Items
If you receive a defective or damaged product:
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Contact Us Immediately: Please inform us within 48 hours of receiving the product by emailing helplinkinfotech@gmail.com with your order details and photos of the defective/damaged product.
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Replacement or Refund: If the product is confirmed to be defective or damaged, we will provide a full refund or exchange at no additional cost to you.
7. Cancellations
Orders can be canceled within 24 hours of placing the order. After 24 hours, we may not be able to cancel your order if it has already been processed or shipped.
To cancel an order, please contact us immediately at helplinkinfotech@gmail.com or +91 9918873344.
8. Customer Support
If you have any questions or concerns regarding your return, please feel free to reach out to our customer support team:
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Email: helplinkinfotech@gmail.com
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Phone: +91 9918873344
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Contact Form: Contact Us
9. Changes to this Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically for any updates.
Thank you for choosing Helplink Infotech! We are committed to ensuring your satisfaction with every purchase.
This Return Policy outlines the conditions under which returns and exchanges are processed and gives clear instructions on how to initiate a return. It also sets expectations for refunds, shipping costs, and defective product procedures, ensuring transparency and customer trust.
